Why you need more than a managed services provider
Mar. 16, 2017| ITonDemand
You already know that today you can’t manage a growing company and your technology needs alone. As a CEO, COO, CIO, or someone with management of your technology in your responsibility you have to leverage experts. Managed services providers have sprung up to provide this, but they too are now falling short due to the real need for more than a reactive partner with outside experience.
Critical Differences in Provider vs Partner Model
Managed Service Provider
Partner Approach from ITonDemand
Cookie Cutter products and services you have to fit into
|DIGITAL TRANSFORMATION APPROACH
Well engineered solutions specifically for your business
|LIMITED SCOPE OF SERVICES
Confined to set number of solutions
|COMPLETE USER EXPERIENCE SERVICE
Fully managed approach from the end user out
Serves as maintenance, alerting you when things go wrong
|PROACTIVE SERVICE DELIVERY
Well-engineered infrastructure that is ready for your business today and tomorrow
|INCREASED & HIDDEN COST
Bills per device or hourly, relying on your issues to drive revenue, hidden fees
|FLAT RATE BUDGET
Budget friendly predictable costs
Provides services that can be manipulated to fit your specific business needs and goals
|BUSINESS GOALS ALIGNED
Provides solutions meeting business goals, using technology
What you need is a partner, not a service provider
Service providers do just that - they provide a service. Managed services providers tend to approach clients looking at their existing environment and conforming to how to leverage that environment. They are not engaged in the critical function of being a partner engaged in ongoing technology transformation. The landscape is changing, literally daily, when it comes to security, continuity of business, operational efficiency, distributed environments, hosting, and more.
At ITonDemand we have evolved the business of Managed Services to incorporate our years of experience in dozens of industries from Government to Agriculture to Manufacturing and established ourselves as more partner than vendor (MSP), a differentiating mark that has allowed for substantial improvements in the customer experience.
Business Aligned Solutions, Not Cookie Cutter Conformity
Managing pre-created solutions stamped out in a cookie cutter manufacturing process is certainly something we are capable of doing, however it is not who we are at our core, and more importantly not who you are either. As a Partner we use expertly engineered products and services to achieve your desired end result. We don’t believe you should be at the mercy of your IT Infrastructure to get the job done, it should be there to support you and help you achieve your goals, not hinder them. As we tell all our partner clients: we engineer solutions to rise your team’s performance, not down to your technology baseline.
Solid partnerships make and break businesses across the globe day in and day out – it is our objective to make as many as we can, bringing well-engineered solutions, responsible IT management, forward looking guidance and a deep understanding of each of our partners models and priorities into consideration as we move forward together.